FAQ

SHIPPING & DELIVERY

All packages will be shipped via UPS carrier , Tracking information is made available to customers after confirmed purchases. We do not hold responsibility for any damaged , losses or stolen packages after package has been dropped off at UPS carrier. Any questions or concerns regarding this please do not hesitate to contact me personally at salaschelsey2466@gmail.com

 

EASY RETURNS

If the item you receive is not the one you ordered or it does not fit to your preference please send a direct message to our instagram at @LemontreebyChelsey with a screenshot of your tracking number and I will personally work with you to reach a solution . 

 

How to Care for your LemonTreebyChelsey

all hardware and wire used in all pieces is anti-tarnish coated which makes it longer lasting when taken care of properly . Avoid tugging or pulling on necklaces , bracelets etc so that chains and charms won't break off (please keep in mind that all though items are sturdy for everyday use, all pieces are still handmade and require care ) . For cleaning use a soft cloth to dry or shine , do not submerge into water for long periods of time , this can cause the crystals used in the pieces to fade because of course we only use real crystals on this side . 

 

100% Satisfaction 

If for any reason you are not satisfied with your order please do not hesitate to direct message me on instagram @LemontreebyChelsey or email me personally at salaschelsey2466@gmail.com . I will work personally with you to find a solution to any of your concerns . I will always strive to offer the best experience for my customers (besties) no matter the circumstances !